Anonymous
map-marker Brookfield, Wisconsin

My watch is broken again

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Nothing had Been done to better the whole experience for the watch!not contacted by the company, attempted to exchange or help technical issues!
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User's recommendation: I’m not sure if I should give one

Truth love mercy

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Verified Reviewer

Didn't order but paid $160 for it

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Jillian Michaels - Didn't order but paid $160 for it

I just wound up having to go over my bank statement recently with a fine tooth comb because my card was being used fraudulently and I happened to notice a charge from Samsung recurring for the last 6 months at 14.99 I didn't recognize. Called Samsung and we traced it back to a Jillian Michael's fitness app.

I have never used one in my life , nor anyone in my home. We do not have that kind of cash in my house and I have no idea how we missed that. So we canceled it and I emailed the company explaining what had happened fully expecting it to be refunded because I've never had an issue like this before. I've gotten the re around and now told it's up to my bank when my bank has nothing to do with it , the app needs to be doing the refunding but upon further investigation I see their policy is a zero refunds for any reason.

That's obsurd.

I would expect more from her and her company. She dropped the ball on this one and is really taking money for whoever she can I guess.

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Loss:
$160
Pros:
  • Boss
  • Healthy role model
Cons:
  • And more attention to details
  • Time
  • Her app needs work

Preferred solution: Full refund

User's recommendation: With revisions on their policies maybe , and some customer service training

Anonymous
map-marker Brookfield, Wisconsin

My watch is broken again

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Ive received no response from customer support and I really looked forward to this product.. loving Jillians exercise programs was hoping it lived up to her excellence!!
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User's recommendation: Check glitches and performance responses from customer support

Anonymous
map-marker Brookfield, Wisconsin

My watch is broken again

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There has been no service for this watch .. nothing from customer service , very frustrating and very disappointing from the customer service department
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User's recommendation: Don’t buy this watch

Dominique V Tir

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Verified Reviewer

An el my subscription

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I want to cancel my subscription as I cannot afford it and I can't be in the hole for paying this I got my dates mixed up and to the credit card that is not mine off my account, so my account doesn't charge it and then THE DAY AFTER YOU CHARGE THE CREDIT CARD I am told.. So I cancelled the credit card but didn't properly cancel the subscription. Now I am in trouble and cannot afford life to life things please help me reimburse this payment and cancel my subscription I would be forever grateful for the help and support.
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Loss:
$134
Pros:
  • Fit body

Preferred solution: Full refund

Dominique V Tir

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Winnipeg, Manitoba

Nobody answers the phone

This is the worst customer service app and help I have ever dealt with nobody is helping or even trying to help
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User's recommendation: Don’t use this

Glad H
map-marker Pipe Creek, Texas

Unauthorized charges

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I did not purchase this, yet there is a charge for 90 dollars and change on my card.
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Loss:
$91

Preferred solution: Full refund

Sendy Ypb

Don't get this app.

The numbers are all non-working numbers, making it difficult to cancel your subscription. I have been trying to cancel this since I got the app. Not successful at all.
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Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous
map-marker Raleigh, North Carolina

DON’T go to her she is sooooooo nasty

I just saw her on the dr Phil show and I so livid to say the least, my next email will be to dr Phil and how in *** he even had u on his show, you yelled and I mean yelled at this mother whose son was 4 yrs old and 120lbs who the *** do u think u are embarrassing someone on live tv st least drive Phil gets his point across in a nice way he NEver embarasses people the way u do SHAME on u
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Dusten Pan

Need to gain weight

Would like to see a show where people have been thin shamed and told they are too skinny. Just as bad as being fat!!!
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Amariyah Qfi
map-marker Stockton, California

Account cancelation

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I have been paying my account since last 6 months and I am not using it want to cancel my subscription. I called customer service and they are asking for party extension number which I don’t know and hence they didn’t connect me to anyone
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Refund

Hello yes just wanted a refund I didn’t like the program didn’t work for me or my expectations please cancel my plan thanks so much!
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Cancelatin

Hi there, I had subscription with Jillian Micheal app in November 2017 and I ended it up 3 months after in Feb/2018.but still I am in the list and they get money from my service provider Rogers).I called them and they asked me to discuss with google play). Two times I sent email to google play .no response.they are continuously charging me .Please if you guys see my message call me and unsubscribe me .because your system does not let me to do and go through.please please return my money back.It is the third time I am asking this. thanks. Monireh Yaghoubee myaghoubee@***.com
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Cancel membership

Yes signed up for a 7 day trail and would like to cancel my membership wasn’t Satisfied with the program thanks!!
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Reason of review:
Return, Exchange or Cancellation Policy
Clary Mln

Account cancelation

Nothing is helpful. Customer service is not helpful. The app is not helpful neither. I dont wanna be charged by jillian michaels company anymore!!!
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Lancaster, Massachusetts

'Biggest Loser' Jillian Michaels' Diet Supplement is 'Worthless'

February 11, 2010 Former Biggest Loser Jillian Michaels is also a big liar, according to a class action lawsuit that calls a Michaels-endorsed diet supplement worthless. The complaint quotes Michaels'swebsite,www.jillianweightloss.com, as claiming that... " .. the drug is like an automatic diet. What could be easier! Print advertisements similarly boast, Two Capsules Before Main Meals And You Lose Weight. That's It" Michaels's website which paradoxically claims that: "America'sTOUGHEST trainer makes losing weight SIMPLE! calls the supplement a proprietary formula specifically developed to restrict your caloric intake automatically. In other words, when you take this compound before main meals, you eat less... but the best part is, you won't even know it." Michaels is fond of saying that long-term weight loss requires 'blood, sweat, and tears' she has decided to squander her fame by lending her name to to a worthless dietary supplement. Any claims that you can lose weight effortlessly are false.
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